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Technological change is accelerating and leaving a turbulent wake of business disruption. Given the business imperatives in this consumer age, the velocity of change is a competitive differentiator. But many organizations are hamstrung with legacy systems that cannot meet customer needs, do not support an omni-channel customer experience and have many disparate systems that exacerbate the inability to respond quickly to customer demands. At the same time, the technology barriers to entry have been lowered, increasing the likelihood of competitive disruption. The business need for IT modernization is clear and must address organization, process and technology change.